Dispute Resolution Process

Start by submitting a formal complaint to the Financial Commission detailing the nature of the dispute and providing any relevant documentation or evidence
Complaints can typically be filed online through the Financial Commission's website or via email.
Ensure to include all necessary information such as account details, transaction history, and any correspondence with the financial institution.

Upon receiving the complaint, the Financial Commission initiates an investigation into the matter.
This phase involves gathering information from both parties involved in the dispute, including the complainant and the financial institution.
The Commission may request additional documentation or evidence to support the investigation process.
The investigation phase aims to uncover the facts surrounding the dispute and determine the validity of the complaint.

Based on the findings from the investigation phase, the Financial Commission makes a determination regarding the dispute.
This determination considers factors such as relevant laws, regulations, industry standards, and the terms of service agreed upon by both parties.
The Commission may also seek input from independent experts or advisors to assist in making an informed decision.
The determination phase aims to provide a fair and impartial resolution to the dispute.

If the Financial Commission finds in favor of the complainant, they may be entitled to receive compensation or other forms of remedy.
Awards may include monetary compensation for losses incurred, reimbursement of fees or charges, or other forms of restitution.
In addition to monetary awards, the Financial Commission may also issue non-financial remedies such as corrective actions by the financial institution or changes to policies or procedures.

Both parties are notified of the Commission's decision, and any awarded compensation or remedies are implemented accordingly.